Refund policy

If you have purchased or received a product directly from www.swell.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

Please make sure you include your Order Number and the reason for return on your packing slip. S’well is not responsible for return shipping costs, if this return is for a quality issue, please reach out to us at info@swell.com to file a warranty claim.

Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

International customers, please reach out to info@swell.com for further assistance.

Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.